Privacy Policy

Privacy Policy

Effective Date: April 28, 2025

At Property Clearance Scotland Ltd (“we”, “our”, or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website https://thepcsltd.co.uk or contact us via phone or email.

1. Who We Are

Property Clearance Scotland Ltd
Website: https://thepcsltd.co.uk
Phone: 0330 043 9322
Email: contact@thepcsltd.co.uk
Registered in Scotland

2. What Information We Collect

We may collect the following types of personal information:

  • Name
  • Email address
  • Phone number
  • Address (for service requests)
  • Details about the property clearance or removal service you require
  • Payment information (if applicable)
  • IP address and browser data (via cookies or analytics)

3. How We Collect Information

  • When you contact us via website forms, email, or phone.
  • When you make a booking or request a quote.
  • Through cookies and analytics tools (e.g. Google Analytics) when you browse our website.

4. Why We Collect Your Information

We use your information to:

  • Provide quotes and carry out property clearance services
  • Communicate with you about your inquiry or booking
  • Improve our services and website
  • Send updates or promotions (only if you’ve opted in)

5. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Consent (e.g. when you opt into marketing)
  • Contract (e.g. when you request a service or quote)
  • Legitimate interest (e.g. improving our services)

6. How We Protect Your Data

We take appropriate technical and organisational measures to secure your information:

  • Data is stored securely
  • Access is limited to authorised personnel
  • We never sell or share your information with third parties for marketing

7. Data Sharing

We may share your information only with trusted partners when necessary to complete a service (e.g. subcontractors for rubbish removal), and only under confidentiality agreements.

8. Cookies and Analytics

Our website uses cookies to improve user experience and track site usage. You can control cookies via your browser settings.

9. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct or update inaccurate information
  • Request deletion of your data
  • Withdraw consent at any time (for marketing)
  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

10. How to Contact Us

For any questions about this policy or your data:

Property Clearance Scotland Ltd
Email: contact@thepcsltd.co.uk
Phone: 0330 043 9322